OPERATIONAL CHARTER

Terms of Service

Last Updated: June 30, 2026. These terms govern your access to the consulting portals, delivery engines, and resource networks of Apexbridge Solutions.

1. Acceptance of Terms

By accessing this portal or utilizing the technology consulting services of Apexbridge Solutions Private Limited, you agree to be bound by these Terms of Service. If you do not accept these parameters, you must cease communication link requests and terminate system gateway access immediately.

2. Scope of Services

Apexbridge Solutions Private Limited provides technical delivery across multiple key areas:

  • Salesforce Systems: Environment setup, custom Apex/LWC development, configurations, and Agentforce AI.
  • Cloud Architectures: Serverless AWS/Azure deployment designs, scaling configurations, and containerized clusters.
  • Analytics Systems: Power BI dashboard configurations, data processing models, and operational pipelines.
  • Managed Resources: Administrative delivery of pre-screened developers under co-managed or client-managed SLAs.

Specific services are bound by separate master services agreements (MSAs) or statements of work (SOWs) signed between the contracting parties.

3. Resource Augmentation Criteria

When utilizing our Nagpur delivery hub’s resource augmentation models:

  • The client retains administrative and technical control over the engineer’s day-to-day Git workflows and parameters.
  • Clients are responsible for providing appropriate environment access, secure gateways, credentials, and requirements specifications.
  • Apexbridge Solutions warrants that augmented personnel are pre-screened and maintain appropriate certifications, but provides no direct warranty on individual code compiles outside standard QA frameworks.

4. Operational SLA Tiers

Managed support packages are executed based on the active SLA plan selected (e.g. Standard, Growth, Enterprise). Guarantee parameters (uptime, response velocity, resolution checkpoints) are monitored by our Nagpur delivery hub coordinators according to the agreed SLA metrics. Failure to maintain payment credentials will result in automatic service channel termination.

© 2026 Apexbridge Solutions Private Limited. All rights reserved. Registered Office: 203 Trimurti Nagar, Nagpur, Maharashtra, India - 440022.

For legal inquiries, contract audits, or SLA queries, please send a transmission to info@apexbridgesolutions.com.